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You will receive an email and SMS confirmation from FabAlley once your order has been successfully placed. The mail will have all the details related to your order.
To check the status of your order, log into your account on the FabAlley app or website, and go to the My Orders section to get all the information.
The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team at customercare@faballey.com or +91-8929987349 / 0120-6850262.
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -
Please note that this link becomes valid only 24 hours after your order has been dispatched.
In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
We ship your order within 24 business hours and it will be delivered within 1-3 business days. In some cases, it may take longer, depending on your location.
For International orders, the average delivery time is 7-10 business days depending on the country of residence.
Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8929987349 / 0120-6850262 or mail us at customercare@faballey.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 / 0120-6850262 so that we can attempt the delivery at a later date.
Standard shipping charges to India and other countries are mentioned below.
All shipping charges are FLAT irrespective of the order size and weight.
We use leading courier companies such as Bluedart, OnlineXpress, Xpressbees, Ecom Express, Delhivery & DTCT for shipments in India. All international orders are sent through DHL and FedEx.
Customs or import duties are charged once the parcel reaches its destination country and solely depend on the customs rules at that point in time. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via phone at +91-8929987349 / 0120-6850262. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.
FabAlley’s 7 days returns and exchange policy gives you an option to return or exchange items purchased from the FabAlley website/m-site/app for any reason within 7 days of receipt of the item. W.e.f 11th Aug, get store credits for your returned orders to use them for all your future purchases. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.
The following EXCEPTIONS and RULES apply to our 7 days Return & Exchange Policy:
Returns or exchanges would not be accepted for Luxe styles and any customized items altered as per body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.
You can return products purchased from FabAlley within 7 days of receiving the product. Please follow these steps -
If you want to exchange products purchased from FabAlley, please follow the below-mentioned steps:
Currently, we pick up products only from selected pin codes. Please note the following salient points -
In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via FabAlley Store Credits. We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with FabAlley.
Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address - High Street Essentials Pvt. Ltd. Plot No-1C/2, Sector 16, Greater Noida(West), Gautam Buddha Nagar, Uttar Pradesh - 201306, India
You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.
Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.
Please note, store credits cannot be used to cover COD charges.
We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.
For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the FabAlley App/Website/M-site and follow the instructions to upload the images. Please keep in mind the following–
In case you face any technical difficulties in following this process, kindly get in touch with us on customercare@faballey.com or call us on +91-8929987349 / 0120-6850262. We will then investigate the case and reply within 48 hours with the best available resolution.
Any such complaint raised after 48 hours of receiving the order may not be considered.
You can cancel an order through the FabAlley website/M-site/app until it has been packed at our warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Still, if you wish to cancel your order after the order is packed, reach out to our Customer Care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262.
For order cancellation, please contact our Customer Care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262. Kindly note, orders can only be cancelled before they are packed in our warehouse.
For all prepaid orders, the refund shall reflect in the source account within 5-7 business days.
For wallet & store credits the refund shall reflect within 24 hours.
If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.
If the payment was made by redeeming an Indya Gift Card, you will receive the refund amount into your Indya Store Credits within 24 hours. Any amount paid over and above the gift card value, will be refunded to the source account in as per the stipulated timeline.
We currently deliver to the following countries - Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America
The shipping charges on all international orders, irrespective of order size are as below:
The average delivery time is 7-10 business days, depending on the country of residence.
All international orders are sent through DHL and FedEx.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country. However, no duty is applicable on the specified order value for the below list of countries.
Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at customercare@faballey.com or call us on +91-8929987349 / 0120-6850262 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
If you wish to return an order, kindly get in touch with our customer care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262 within 7 days of receiving the order.
For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address- High Street Essentials Pvt. Ltd. Plot No-1C/2, Sector 16, Greater Noida(West), Gautam Buddha Nagar, Uttar Pradesh - 201306, India
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund in your source account within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made
Just go through these simple steps to place an order on our website/M-site/app -
You can be assured that FabAlley offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.
Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Bag’, and view your cart. Here you can enter the discount/coupon code or enter your gift card code, click on Apply Code, and follow the rest of the instructions to place your order.
If your money is debited for an unsuccessful order, you need not worry. It will automatically roll back within 7 business days. You may choose to place a new order without worrying about the failed transaction. Please reach out to us on +91-8929987349 / 0120-6850262 or email us at customercare@faballey.com with the transaction details, in case of any concern.
The Cash On Delivery option is available on purchases of up to Rs. 5,000. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.
You may pay the courier executive using cash.
We apply a small fee of INR 50 for cash on Delivery orders towards the handling costs of such orders.
NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.